Projects & Observations
We are focused on the social trends that could shape the future and the tech tools that may drive it. Our projects are informed and influenced by our engagement with experts across the research, tech and design spectrums. In this space, we share what we’re learning, what’s inspiring, and what’s next.
FCAT Research
By: SARAH HOFFMAN | JUNE 23, 2021
We’ve all received email messages with misspellings, designed to outsmart AI-driven spam filters. Perhaps you’ve also heard about how a two-inch piece of tape tricked Tesla cars into speeding up 50 miles per hour.1 What these and hundreds of other anecdotes demonstrate is that it’s relatively easy to manipulate AI systems. Indeed, efforts to "fool" AI have already impacted our industry, where we find numerous examples of people trying to manipulate:
Article
06/23/2021
FCAT RESEARCH
By: DEANNA LAUFER | May 17, 2021
Automation is moving up the value chain, taking on more “human” tasks like financial planning, factory floor management, and home health care. In response, companies need to reevaluate how to build trust in automated systems, considering both their reliability and the human-machine relationship.
Article
05/16/2021
FCAT Research
By: SOPHIA MOWLANDEJAD | April 6, 2021
Part One of a series about Inclusive Financial Services
Financial exclusion is a reality for millions of Americans who don't have access to useful and affordable financial products and services delivered in a responsible and sustainable way. The FDIC noted that the surge in joblessness caused by COVID exacerbated financial exclusion – there’s a direct correlation, for example, between being unemployed and being unbanked. But financial exclusion is about more than just being unbanked.
Financial exclusion is a reality for millions of Americans who don't have access to useful and affordable financial products and services delivered in a responsible and sustainable way. The FDIC noted that the surge in joblessness caused by COVID exacerbated financial exclusion – there’s a direct correlation, for example, between being unemployed and being unbanked. But financial exclusion is about more than just being unbanked.
Article
04/05/2021
FCAT Research
By: MEGAN KELLEY | MARCH 24, 2021
Over the past twelve months, we have collectively experienced a massive disruption triggered by a tiny pathogen. And in the face of virus-prompted changes, we’ve each had to adapt—as parents of new online-learners to leaders of teams, businesses, and nations. As the pandemic plays out, we see three areas where meaningful adaptations have taken hold.
Article
03/23/2021
FCAT Research
By: SARAH HOFFMAN | MARCH 17, 2021
Now that so many of us are doing almost everything online at home -- shopping, work, doctor appointments, school, financial check-ins, parent-teacher conferences --- you may have noticed some not so subtle behavior changes among those around you. Maybe a colleague has suddenly started blocking her video feed during Zoom calls. Perhaps a customer has started speaking slower, making a lot of spelling errors, or is typing at a different pace. Maybe you’ve noticed a change in the tones of a colleague’s MS Teams or Yammer posts or changes in a customer’s chatbot message style. All of this could be indicative of something important, and AI is an ideal tool to pick up on these changes.
Article
03/16/2021
FCAT RESEARCH
BY: JOHN DALTON | February 4, 2021
FCAT Research is a bet on the value of outside-in thinking, a rigorous analysis of external trends that we believe will have a dramatic impact on our business, our industry, and on the lives of our customers and associates. Our goal is to help Fidelity associates reimagine the future of our business. So where do we look for the most promising trends?
Article
02/04/2021
FCAT RESEARCH
BY: SOPHIA MOWLANEJAD | January 14, 2021
FCAT hosts an ongoing Speaker Series as part of its mission to “bring the outside in” and share diverse perspectives with Fidelity associates to provoke conversation and action. A few weeks ago, as part of that series, the FCAT Research team hosted a presentation by Lynda Gratton and Andrew J Scott, authors of “The New Long Life.” Their book suggests that we live in an age where technology has not been matched by the necessary innovation to social structures. After the presentation, FCAT socio-cultural researcher Sophia Mowlanejad caught up with Andrew, a Professor of Economics at London Business School and consulting scholar at Stanford University's Center on Longevity, on steps we can take to improve our financial planning.
Article
01/14/2021
FCAT RESEARCH
BY: SARAH HOFFMAN | January 12, 2021
Before the novel coronavirus swept through the world, things were looking bright for women in the US workplace. For the first time in almost a decade, women made up the majority of the workforce; 42% of businesses were women-owned; women with patents went from 4% in 1976 to almost 22% in 2019; at each level in the pipeline, the number of women was increasing.1 And then the pandemic hit.
Article
01/13/2021
FCAT RESEARCH
BY: Alessandro Vigilante & Caroline Federal | December 3, 2020
Until recently, the cognitive load of almost all financial decisions has remained with individual users. But now, the ability to source and collect reams of data, combined with rapid progress in artificial intelligence, lays the groundwork for autonomous finance – freeing individuals from routine decisions, so they can focus on living the life they want.
Article
12/03/2020
FCAT RESEARCH
BY: ALESSANDRO VIGILANTE | November 20, 2020
As the as-a-Service business model keeps expanding from infrastructure to applications, financial services capabilities and products are being re-built to benefit from, and participate in, the platform economy.
Article
11/19/2020
FCAT RESEARCH
BY: FCAT RESEARCH | November 13, 2020
FCAT hosts an ongoing Speaker Series as part of its mission to “bring the outside in” and share diverse perspectives with Fidelity associates that provoke conversation. A few weeks ago, as part of that series, the FCAT Research team hosted a presentation by Dr. Nicolas Christakis, author of Apollo’s Arrow – The Profound and Enduring Impact of Coronavirus on The Way We Live. Dr. Christakis is a physician and sociologist who explores the ancient origins and modern implications of human nature.
Article
11/12/2020
FCAT Research
BY: DEANNA LAUFER | November 10, 2020
Just as COVID-19 has inspired a wave of invention across industries, a new breed of green fintechs are tackling climate change via financial innovation in payment, lending, trading, investment, and insurance.
Article
11/10/2020
FCAT Research
BY: Sarah Hoffman | October 30, 2020
Technologies have been getting smaller, and smarter, for a long time. But recent developments in miniaturization have changed the game. In medicine, nanotherapies – where nanoparticles (larger than an atom or a molecule, but smaller than a bulk solid) deliver a drug to a given location in the body – are within reach. Researchers at Stanford School of Medicine found that drug-coated nanoparticles reduce the buildup of plaque in mouse arteries without causing negative side effects.1 Drones also are shrinking, some as small as a quarter. And advances in materials design mean that sensors and networking capabilities can be baked right into walls and desks for stronger, more energy efficient buildings. Even space exploration is getting small; CubeSat’s mini satellite is a mere 10 x 10 x 10 cm.
Article
10/30/2020
FCAT Research
BY: SARAH HOFFMAN | October 16, 2020
FCAT’s Sarah Hoffman, VP AI and Machine Learning Research, sits down for a far-ranging interview with Haptik’s Burka Gurgenidze-Seinau, discussing the AI field, how AI influences our daily lives, and how it may reshape the future.
Article
10/16/2020
FCAT Research
October 7, 2020
Mike Durbin, Head of Fidelity Institutional, discusses new Fidelity research on the implications of COVID-19 with Judy Marlinski, Head of FI Product and Advisory Solutions, and Megan Kelley, Head of Research at FCAT.
Article
10/07/2020
FCAT Design
BY: WILL REED | September 21, 2020
I was struggling to facilitate my first Visual Thinking Strategies (VTS) session when it hit me — this was "another growth opportunity." Specifically, it was an opportunity to rethink what it means to be a leader in our hyper-connected, ambiguous, and shape-shifting environment. And it started with 3 simple questions.
Article
09/25/2020
FCAT Research
BY: SOPHIA MOWLANEJAD | September 10, 2020
Sadly, it’s too easy to tally up the losses from COVID-19 – as of the end of August, more than 700,000 lives, millions of jobs, more than 100,000 small businesses in the U.S., and seven to ten months of learning for students. COVID-19 has also disrupted innovation because of how isolated knowledge workers, immigration restrictions, and broken global value chains have impeded knowledge sharing. But crises also present opportunities, and this one is no exception. In fact, COVID-19 has unleashed innovation beyond traditional hotbeds like Silicon Valley, big pharma, and research labs, in unexpected areas like:
Article
09/01/2020
EMERGING TECH
BY: JAMIE BARRAS | SEPTEMBER 1, 2020
Facing a global pandemic and a continuing need to bring on new team members, Fidelity recently turned to FCAT for help in creating an immersive, interactive onboarding experience for employees. The test program was initiated to explore an alternative to face-to-face orientation.
Article
06/08/2020
FCAT Research
By: Sarah Hoffman | Aug 27, 2020
Bias in AI is a known problem. Cases involving medical care, parole, recruiting, and loans have all been tainted by flawed data sampling or training data that includes biased human decisions.1 The good news: large organizations are waking up. Even the Vatican has chimed in with a charter on AI ethics.2 Even better news: there are practical methods for combatting AI bias.
Article
05/08/2020
Research
By: Sarah Hoffman | Aug 4, 2020
Three simultaneous crises – a deadly pandemic, record-setting unemployment, and a global protest movement – have led to huge challenges at the workplace. Several trends have now come to the forefront: flexibility, emerging technology experimentation, and corporate social responsibility.
Article
08/04/2020
FCAT Research
BY: SOPHIA MOWLANEJAD | August 1, 2020
Gen Z currently accounts for 40% of all U.S. consumers, and by 2030 they are expected to make up 30% of the labor force.
Article
01/01/0001
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