Anjali Lai


Anjali Lai leads research related to sociocultural, behavioral, and decision-making trends that impact the future of Fidelity’s customer and associate experience. Previously, Anjali spent over a decade at Forrester where she built and led the firm’s global consumer research. Anjali has been a regular keynote speaker at research industry events and serves as adjunct faculty for Columbia University’s graduate communication programs. Anjali holds an M.S. in applied marketing research and a B.A. in English and communication theory from Boston University.

Matt Ehlers | May 10, 2024
Researcher, Anjali Lai has been delving into the issues around the massive amounts of data we leave behind after we’re gone from this world: What happens to it? Who controls it—and most importantly, who has the right to it?

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