The Deep Dive
Fidelity is now well into its VR development and is using VR to train associates on client interactions. The trainees that have experienced VR training have been very positive in their assessment of the experience, offering feedback such as:
"I felt like it was really good to see the client on the other side of the call in the virtual reality. I think it was really helpful and opened my mind up about how to handle calls."
"I like the VR training. It gives us a better feeling for what the customer sees or thinks. It is good to have it to mix up the training regimen and have variety."
"It was a great experience. I hope Fidelity implements more training ideas like this one to help us perform better.”